Troubleshooting installation

First publish your changes and open your public homepage outside the site editor. Then use Check my install in step 4 of Setup.

Script not found

Confirm the snippet is in the published footer. Clear your site cache and CDN cache. Some builders insert scripts only after the page loads; opening your live page lets the widget report its installation.

Wrong bot ID

Replace the old snippet with the one in your setup wizard. Remove duplicate widget snippets.

Cookie banner or blocked script

Check your consent manager and browser console. Accept cookies to test, and configure the script category for your site. Security policies must allow your GreetDesk server for scripts and connections.

Restricted builder plan

Some platforms require a paid plan for custom scripts. GoDaddy HTML sections may restrict a floating assistant to an iframe. Consult your platform’s custom-code options.

Still stuck? Email support@greetdesk.ca.